BY PURCHASING FROM OUR STORE YOU CONFIRM THAT YOU AGREE TO THE BELOW TERMS
We accept payment by all major debit and credit cards online, our payment processing gateway is secured by SagePay. You can pay online, or over the phone, +44 (0)1858463932. Note we can only ship to the registered card holder address if paying over the phone.
Please note for online payments – If you provide us with a shipping address that is different from billing address we may ask you for an additional proof of identity and further checks may be carried our before processing your order. We reserve the right to cancel any order that appears to be suspicious or fraudulent to counteract fraud.
Shipping InformationOrders are shipped via Royal Mail, CSM Distribution. Once shipped, orders usually arrive within 2-5 business days. Royal Mail deliveries usually arrive within 1-3 Business days from the time that the item was shipped. Please allow up to 5-7 days to receive your item. In-stock items usually ship same day if order is placed before 1:00 pm GMT during business days (Monday-Friday). In stock orders placed after 1:00 p.m. GMT will usually ship next business day. Please note that some items may take up to 5 business days to ship. During holidays, due to the high demand, in stock items may take 1-3 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order.
The following areas may incur supplemental Post & Packing charges. Please contact us before ordering.
– Scottish Highlands and Islands – postcodes AB31-38, AB41-54, HS, IV, KA27-28, KW, PA20-403, PH15-44, PH60 ZE.
– Northern Ireland – All postcodes.
– Isle of Man – All postcodes.
– Isle of Wight – All postcodes.
– Channel Islands – All postcodes.
Stock Very rarely, due to the high rate of inventory turnover and changes to the product lines, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. If requested we will cancel the order and issue a full refund.
Overseas OrdersCustomers from outside the UK should not order goods unless they have had agreement from us that we will deliver to your location. Orders placed for delivery outside of the UK without our agreement will be subject to cancellation. Please email us at firstname.lastname@example.org for a quotation, ensuring you note the item you require and delivery destination including Postcode.
Product InspectionPlease remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the carrier company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at email@example.com with ATTN: DAMAGED ITEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
Returns & Exchanges In order to ensure our customers receive the best level of service, we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with your purchase. You (the consumer) has a statutory duty to take reasonable care of the goods while in your possession. When you cancel (return) an order under the Distance Selling Regulations you have a duty to return the goods to us or make them available for collection by our appointed carrier company. The DSRs do not require you (the consumer) to return the goods to us, but if you do not, we reserve the right to charge you (the consumer) directly for the direct cost of recovery.
Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address you need to send the item to.
You’ll need to package the item securely and include:
– Your order number
– The returns authorisation number (provided by our customer service team)
– Whether a replacement or refund is needed
– The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable.
Whilst we endevour to keep all of our product information and prices up to date sometimes specifications and prices may vary to those displayed online.
The Diamond Mowers Ltd Team.